Handicap accessible seating is available at various locations throughout Xtream Arena and for those ticketed events happening at GreenState Family Fieldhouse. Handicap seating is available to the patron with the disability and one guest. To purchase handicap accessible seating, please email xtreamarenatickets@oakviewgroup.com when ticket sales go live.

Xtream Arena and the GreenState Family Fieldhouse welcomes visitor of all abilities. Our ADA-compliant facilities ensure comfortable access throughout the building. The GreenState Family Fieldhouse has a drop-off entrance plaza and elevator access directly to the concourse. 

Xtream Arena & GreenState Family Fieldhouse is equipped with an automated external defibrillator (AED), which can save lives in the event of a sudden cardiac arrest. Exact locations of AED machines will be listed here when finalized. In the event of an emergency, please notify the nearest staff member.

Iowa and Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at Xtream Arena & GreenState Family Fieldhouse. The number of alcoholic beverages served may be limited to two drinks per person, per purchase. Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. Beer sales are discontinued approximately forty-five (45) minutes before the end of the event. We encourage guests to drink responsibly and not to drive after drinking.

Animals or pets of any kind are not permitted at Xtream Arena & GreenState Family Fieldhouse with the exception of trained service animals and services animals in training for guests with disabilities. Service animals must be leashed at all times unless performing a necessary task for their handler which requires the leash be removed. Handlers are responsible for cleaning up after their service animal and for any damages caused by the service animal. A guest whose service animal poses a threat to the safety of other guests and/or employees may be asked to escort the animal off the premises. In order to better accommodate guests with service animals, please notify our Guest Services department at XtreamArena@oakviewgroup.com.

Currently, there are three (3) ATM machines located in the facility. Locations of these ATMs include one in the Xtream Arena Box Office Lobby, one on the north end of the main concourse next to the Guest Services booth, and one at the South Entrance Lobby of GreenState Family Fieldhouse. Please note our concessions stands are cashless and only accept debit/credit cards or Apple/Google Pay. 

Xtream Arena will implement a clear bag policy for all ticketed events.  A clear 12” x 6” x 12” bag or smaller will be permitted as well as small clutch style purses or wallets. Patrons will be asked to return any bag that does not meet this criteria to their vehicle prior to entry. Diaper bags or medical bags are allowed to exceed that size limit, but will be searched. This policy is subject to change based on a show's request.

Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Poles and sticks are prohibited. Building management reserves the right to remove any banner or sign. Signs may also be prohibited, if requested by the event.

For most events, at the request of the artists and/or leagues, small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. Xtream Arena & GreenState Family Fieldhouse reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events.

In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Xtream Arena & GreenState Family Fieldhouse website and event phone line. We will also send an email to the database of purchasers for that event, if we have contact information. 

If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed. 

PLEASE NOTE: In the event of a cancellation, the paid ticket price will be refunded.* 
*Fees and charges associated with the ticket purchase may be retained. 
Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets. Xtream Arena & GreenState Family Fieldhouse is not responsible for tickets purchased through unauthorized sources.

Cellular phones are permitted provided their use does not prevent other guests from enjoying the event. The use of camera and video features may be restricted if requested by the event.

Sign up here to receive the latest updates/presales on events.

To inquire about job opportunities, visit our Employment page for an up-to-date listing of available positions.

The First Aid Station at Xtream Arena is located in the Box Office Lobby at the Main Entrance. In the event of an emergency, please go to the first available officer or staff member for assistance.

In order to maintain a safe and enjoyable environment we ask that while visiting Xtream Arena & GreenState Family Fieldhouse, guests be courteous to those around them and abide by building policies. Guests using foul or abusive language, behaving in an unruly manner or appearing intoxicated are subject to ejection and/or arrest. If you have any questions or concerns please contact Guest Services at XtreamArena@oakviewgroup.com. 

The Xtream Arena Guest Services station is located at the north end of the concourse behind section 109. Guest Services provide guests a convenient location to obtain information, offer suggestions, voice concerns and request assistance during events. If you have any questions or concerns please contact Guest Services at XtreamArena@oakviewgroup.com. 

For your convenience, there are several available parking lots within walking distance of Xtream Arena & GreenState Family Fieldhouse. Accessible parking is available in all of the parking lots surrounding the Xtream Arena & GreenState Family Fieldhouse. To park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker or license plate. Any customer may drop off a disabled patron at the front of Xtream Arena & GreenState Family Fieldhouse and then park the car in one of the lots and meet that person inside the venue.

Xtream Arena and the GreenState Family Fieldhouse welcomes visitor of all abilities. Our ADA-compliant facilities ensure comfortable access throughout the building. The GreenState Family Fieldhouse has a drop-off entrance plaza and elevator access directly to the concourse. 

The distribution of promotional items, handbills, fliers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Xtream Arena & GreenState Family Fieldhouse property without prior written authorization.

Xtream Arena & GreenState Family Fieldhouse is surrounded by a number of hotels. For a complete list of area hotels, please visit Think Iowa City.

Lost children should be escorted to the nearest officer or staff member. The lost child will be assisted at Guest Services. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member.

During an event, you may inquire about lost or found items at Guest Services. For inquiries following an event, please email XtreamArena@oakviewgroup.com.

CASH PAYMENT: There are no instances when replacement tickets will be issued if a patron has lost their tickets. 

CREDIT CARD PAYMENT: Email xtreamarenatickets@oakviewgroup.com or visit the Ticket Office. The following information will be required: customer’s name, date of purchase, credit card used. Once the original order has been found, replacement tickets will be printed and the original tickets will be voided. 

ONLINE TICKETING OR CHARGE BY PHONE: Please contact the Xtream Arena & GreenState Family Fieldhouse to report your tickets lost at xtreamarenatickets@oakviewgroup.com. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day. This is to ensure the safety of your ticket because once tickets have been replaced; no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets. 

*In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets. Replacement tickets may be subject to a reprint fee.

Merchandise or novelty booths are available throughout Xtream Arena during events.

Occasionally, artists and tours will elect to sell their tickets through Paperless Ticketing technology. This technology does not issue an actual ticket at the time of purchase. Instead, the purchaser arrives the night of the concert with the credit card they used to purchase and a Government issued I.D. (driver’s license, passport). The credit card is scanned, and a receipt is printed with your seating location on it, gaining you access to the venue.

With over 3,000 parking spaces within the Iowa River Landing, there is ample parking available for our events. Please visit the Directions and Parking page for detail maps

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

• Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
• Animals (except trained service animals and service animals in training for guests with disabilities)
• Audio/Video recorders, professional cameras, tripods
• Cans, bottles, coolers or other similar containers
• Electronic cigarettes / vape pens inside facility
• Fireworks
• Flags/Signs with poles
• iPads (for concerts only)
• Laptop Computers
• Laser pens/pointers of any type
• Noisemakers such as air horns
• Outside food or beverages (except for medical purposes)
• Oversized bags, backpacks, duffel bag
• Pepper spray/Mace
• Strollers/Baby Carriers
• Umbrellas
• Weapons of any type, including chains, knives, firearms and spiked jewelry (including permit to carry)
• Any other item deemed unacceptable by event/building management

If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. Xtream Arena & GreenState Family Fieldhouse does not safeguard any personal belongings or items of any type.

All tickets available for sale through the Xtream Arena box office may be purchased HERE.

For your safety, once a person exits Xtream Arena, re-entry is strictly prohibited. Unless otherwise noted. 

There are restrooms located throughout the Xtream Arena & GreenState Family Fieldhouse. In arena, restrooms are located on north and south ends of concourse. In fieldhouse, restrooms are located inside team hang space in northwest corner and near southeast entrance. 

Smoking, including e-cigarettes, is not permitted in all public areas at the Xtream Arena & GreenState Family Fieldhouse including the arena and concourse.

A police report will be required by Xtream Arena & GreenState Family Fieldhouse Management. Tickets will be reprinted at the discretion of the Ticket Office Manager and only after verification of purchase.

Xtream Arena offers premium seating for businesses or individuals wishing to enhance their game or event experience. For suite rental information, visit our Premium Seating page or contact Josh Kleinmeyer at jkleinmeyer@oakviewgroup.com.

All tickets available for sale through the Xtream Arena box office may be purchased HERE. The Box Office is open for in-person ticket sales Monday through Friday, 10am-2pm. The Box Office is located inside the main entrance to the Arena at 200 E. 9th Street. 

There are no refunds or exchanges on all tickets. Customers can upgrade tickets for events when possible; however this is not a guaranteed policy and is done at the sole discretion of the event promoter.

In order to pick up your tickets please bring with: 

• A government issued ID matching the name on the account, the credit card used for the purchase, and the confirmation number will be required to pick up tickets.
• Tickets will be released only to the person whose name appears on the ticket envelope.
• For event specific will call information, please see our event calendar for instructions.

*Please note: Some events have additional restrictions on picking up tickets at will call.